TORRES, M. M. E.; http://lattes.cnpq.br/1087967161680501; TORRES, Mykaela Miriam Estrela. (BrasilCentro de Ciências Jurídicas e Sociais - CCJSPÓS-GRADUAÇÃO EM LETRAS EM REDE PROFLETRAS (UFRN)UFCGUniversidade Federal de Campina Grande, 2013-09-03)
With globalization, it has become necessary to public enterprises modify and adjust their
processes and structures to better serve their public servants, providing them the requested
services with greater quality, ...