Acolhimento com classificação de risco: processo vivenciado pelo enfermeiro.

Abstract

The Ministry of Health launched the National Humanization Policy and one of its guidelines is the Reception with Risk Classification, it is a practice in which prioritizes the patient as a whole, according to their needs, the nurse performs this process the arrival of the patient, assess their clinical severity and not prioritizing the order of arrival. This study aims to investigate the role of nurses in the Reception to Risk Classification in the emergency department. It is characterized as an exploratory and descriptive study with a qualitative approach. Was performed at section of the Urgency/Emergency at Regional Hospital of Patos Janduhy Carneiro, whose sample consisted of 10 nurses of the institution in accordance with standards for inclusion and exclusion from research. The instrument of data collection used was a semistructured questionnaire addressing sociodemographic data professionals and issues related to the proposed objectives, was used the technique of content analysis indicated by Bardin. According to the results, the nurses have knowledge on the subject, understand their role inside reception with risk classification, and that after the implementation of the program, the sector had improved but it should be noted that there is a resistance of the population to understand the program and the need and capacity of the professionals who work there. The overcrowding, long queues, poor attendance, tension and stress among professional, are current problems and frequent emergency services, the reception with risk classification, proposes to intervene to remedy situations like these, it takes up a great importance this process, who performs it , in this case, nurses , thus it is important to conduct training for all professionals involved in the sector, as well as educational activities enabling the understanding of the population on the reception with risk classification and the proper use of this service.