Projeto de infraestrutura de TI pela perspectiva de negócio.

Abstract

Since Information Technology (IT) plays a crucial role in leveraging the business operations, corporations are getting more dependent on their IT services and infrastructure. This high level of criticality has significantly raised the visibility of IT services and these must be designed and provisioned ever more carefully to support business needs. The conventional capacity planning approaches tries to solve this problem by choosing the most costeffective IT infrastructure configuration alternative. However, the needs of the business must somehow be captured and linked to the IT world so that adequate service be designed and deployed. This dissertation presents a formal investigation of techniques for designing IT infrastructure and Service Level Agreements, where business metrics are considered – that is the main difference from existing approaches. The proposed approach is based on Business-Driven IT Management (BDIM). BDIM establishes a formal link between IT infrastructure, IT services and the business itself.