Canais de atendimento ao cidadão não presencial à luz da lei de acesso à informação: uma análise na administração pública e Câmaras Municipais Paraibanas.

Abstract

Democracy in Brazil is primarily based on respect for its people and the upholding of the principles enshrined in Article 37 of the Constitution, especially in dealing with public affairs. Thus, citizen service is a relevant factor in providing access to information, whether of individual or collective interest. In this sense, citizen service strengthens the principle of public transparency. Therefore, this study aims to analyze the availability of information from remote citizen service channels contained in the electronic portals of Paraíba's municipal councils, in light of Law No. 12,527/2011, known as the Access to Information Law (LAI). The study was designed based on the sample space of 82 Municipal Chambers, using a population criterion of over 10,000 inhabitants, based on Article 8, §4, of the Access to Information Act. This exploratory, documentary, and descriptive research considered a quantitative aspect, as it deals with the measurement of data collected through indicators and adherence and their distinct criteria on websites. The study considered the use of five parameters in a total of 14 indicators, subdivided into five indicators addressing the topic of advertising and nine on the topic of comprehensibility, each correlated with the Access to Information Act. The results demonstrate that Municipal Chambers need to advance in providing service channels on their electronic portals in order to meet the minimum requirements of the Access to Information Act, thus providing an insight into the topic and the Public Administration.