Habilidades sociais no contexto de trabalho: um estudo baseado nas narrativas de Michiko Aoyama

Abstract

Social Skills (SS) are essential components of human interaction, directly influencing the quality of interpersonal relationships, the workplace and professional effectiveness. This study investigated interactions based on the concept of SS, as found in Michiko Aoyama’s book “What you are looking for is in the library” (2023). The concept of SS was adopted as socially learned and valued behaviors that enable effective interactions, articulated with the notion of Social Competence, which encompasses the ability to achieve positive and ethically appropriate results through these skills (Del Prette; Del Prette, 2017). The overall objective was to analyze the social skills present in the episodes related to work relationships narrated in the book. The qualitative research demonstrated that the presence or absence of SS, such as communication, assertiveness, and empathy, significantly influenced the development of relationships, conflict resolution, and the professional performance of the characters created by the author.